A little clarity.
A lot less guesswork.

Choose the region where you will redeem the product, not simply where you are browsing. One product card groups supported regions. Check the platform account and activation rules before choosing a denomination.

No. Saved catalogue data and artwork are not stock promises. Available options can change; price and stock must be checked again before an order. If the service cannot verify availability, do not treat an old listing as a payable quote.

No. Browse products and prepare a task without signing in. Verified wallet sign-in is required to read private account data or run account tools. Sign-in is wallet-signature-only in this application; the signature proves wallet ownership but never authorizes a payment. Never share a seed phrase or private key with Mercenta Support.

Your wallet and Mercenta prepaid account are separate. A connected wallet does not automatically fund the account. Testnet deposits require a deposit intent, a transfer and verified transaction processing. Testnet deposits are not withdrawable in this MVP; use test assets only.

A draft is not authorization. Start with “Review the plan first”. Delegation is a separate, explicit permission for one bounded Testnet order, with a spend cap, quantity, region, remaining-balance rule and expiry. Saved budget limits also apply.

No. Catalogue prices in USD are indicative, not USDC payment quotes. Review the exact quote for your environment, product, region and quantity. A proposal or planning result is not evidence that a payment settled.

Testnet offers a rehearsal with test USDC and non-redeemable delivery. Mainnet is pre-launch: real payments, deposits and financial actions are closed. Balances do not carry between environments. Do not send real funds to the Testnet flow. Wallet sign-in is signature-only and does not authorize payment.

A timeout alone does not prove an order failed. Check saved purchases and task activity before starting another purchase. If the result is uncertain, send the order reference and optional transaction hash to support. Never repeat a payment just to make a spinner disappear. Fulfillment and payment confirmation are separate states.

Submit a refund-review request to Mercenta Support. The owner reviews eligibility and issues approved refunds manually. A submitted request is not an approved refund and does not move funds. A draft is not an order; after a quote and payment submission, confirmation and fulfillment remain separate states. Testnet delivery does not create a right to a real-money payout.

Include your Mercenta order reference, environment, a short description and a transaction hash if relevant. Never send passwords, seed phrases, private keys, purchased codes or access tokens. For a suspected vulnerability, use the security page and report privately. Only use the official contact details on this page.